iGigBook Version 1.57 - How an update both works and doesn't work.

After spinning out version 1.57 of iGigBook an update that added the ability to make a copy of a set list and that we made performance enhancements to and fixed some iOS5 specific bugs something very interesting happened. It seems a large number of people but not everyone, had a problem with the update, meaning they performed the update and the app would crash when they tried to launch it. People that newly purchased the app didn't have this problem nor did a fellow that I'm playing "A Christmas Carol" with and the two iPads I have updated without a hitch. What was also odd is that some people could not access any part of the app i.e. it would never get beyond the splash screen, while others could access the top level views but couldn't view any sheet music.

The good news was that uninstalling the app and reinstalling the app corrected the issue with the update, that's good news because the user can get a resolution to their problem very quickly without having to wait days for an update. If you rely on iGigBook and have a gig that you need to use it on, being able to do something yourself to resolve a problem is the best possible scenario. If reinstalling didn't work, meaning there is a bug that's causing the app to not function, we would have to locate and fix that bug and get an update submitted to Apple and then we would have to wait for the update to be approved, which could take days even if an expedited review was requested.

We created an announcement on our forum over at http://forum.igigbook.com laying out out the steps required to correct the problem:

1. Backup the files
2. Uninstall
3. Reinstall
4. Restore the files

We also pushed messages out to users devices using the device notification system(for those users that have notifications turned on) directing users to go to the forum for information on how to resolve the problem and posted these steps on the iTunes page where it says "What's New in Version 1.57". Now that this post exists those instructions on how to resolve the problem are also here.